Unfortunately, it happens! If you are not satisfied with a product you have purchased from us, please feel free to return it, unused, within 60 days of purchase.
Please follow the simple steps below to complete your return:
- Login into your account @ www.shopudea.com.
- Click “My Orders”
- Click on the order where you have products that you want to return “View Order”
- Click “Return”
- Choose the item(s) that you want to return under “Return Items Information”
- Please note non-returnable item(s) will not show up on your screen (items not returnable are listed below)
- Once you have added the returnable items “click submit”
- You will be prompted to the “My Returns” area
- Click on “View Return” at the top of the list
- Here you can print your Return Shipping Label
- Print Shipping Label under Shipping and Tracking Information
- You will need to have access to a printer to print off you shipping label
Return labels will no longer be included in with your shipment.
Please note any item(s) labeled Final Sale, PHC, Special Order (SO), or are more than 60 days after purchase are not returnable. If there is an issue with your order (i.e. incorrect item, missing item, etc.) please let us know as soon as possible. After 60 days from point of purchase we will not be able to verify inventory and may not be able to resolve your issue to your satifsfaction. Please call our Inside Sales Team with any concerns +1-(631) 538-4032
*Engine Powered Equipment Return Policy*
Engine powered equipment (i.e. Husqvarna Chainsaws or RopeTek Wraptor etc.) cannot be returned once they have been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under warranty. If the product is returned and upon inspection shows signs that gas or oil have been used then no refund will be given and the customer will be notified via telephone. We will return the product to you (customer paid shipping charges apply).
Use of Gasohol (fuel containing Ethanol), Methanol (fuel containing wood alcohol), Ethanol fuel E15 or E85 is NOT approved for use in any gas powered products sold by Shopudea. Using E15 or E85 fuel may cause major engine damage which is NOT covered by manufacturer warranty.
Shopudea stands behind all manufacturer-warranted products. Any defective product must be returned to Shopudea at customer’s expense for visual evaluation and review. RMA (Return Merchandise Authorization) is required. Returns for warranty claims may require review by the manufacturer before a refund or credit can be issued. No refund or shipping credit will be issued without complete product examination by Shopudea or the manufacturer. If a returned product is determined defective according to manufacturer's warranty, Shopudea will replace, credit or repair according to the manufacturer's guideline. If the product was purchased at a Vermeer location please return the product to the same Vermeer location for review.
©Shopudea.com. All rights reserved. Reproduction in whole or in part without written permission is strictly prohibited. Shopudea, Shopudea characters and any likeness are trademarks of Shopudea.com. Vermeer Manufacturing Company and Shopudea.com. are separate legal entities. They are not engaged in any partnership, joint venture, or agency relation. Each company is separately responsible for their respective goods or services offered herein and for content of their respective portions of this publication. Shopudea.com., Vermeer Manufacturing Company, and advertisers within this catalog cannot be held responsible for typographical or photographic errors in product specifications or pricing. Shopudea., 986 Route 25A, Greensboro, NC 27409
You can also call +1-(631) 538-4032 or email firstname.lastname@example.org for additional information.